The challenge
NextMe was tasked with creating a new area in Garages that provides personalized help for attending “operators” on curated topics of interest offered on a first come first serve basis.
The solution
NextMe set up a waitlist for the new help area in Garages, so attendees could join it as they arrived. Staff used it to quote wait times, and attendees waited in NextMe’s virtual waiting room until it was their turn.
The results
NextMe improved the guest experience by creating more transparency and personalized communication. Our waitlist helped operators quote wait times more accurately to gain more insight into the sales funnel and retain more attendees. Brand Apart also took advantage of NextMe’s virtual waiting room to keep attendees engaged during long wait times and create additional sales opportunities.
