Virtual Waiting Rooms: the ultimate customer engagement tool
Transform a boring waiting experience into an interactive one with our award-winning virtual waiting room feature. Imagine a digital space where customers can check their position in line, explore your offerings, engage with your socials, discover hyperlocal opportunities, and much more. Get creative with your page to drive forward your business goals and give customers the modern and enjoyable waiting experience they deserve.
What is a virtual waiting room?
A virtual waiting room is your very own webpage that guests are sent to from their initial SMS message when added to the waitlist. It will dynamically display the guest’s position in line, estimated wait time, time to return, and much more. The best part? This digital real estate is all yours and can be fully customized to match your brand and business goals. You’re in control of the content you upload, giving you the opportunity to design amazing and personalized waiting experiences for your customers. Since it’s web-based, there’s no need for them to download an app.
How is it different from a traditional waiting room?
Unlike traditional waiting rooms, a virtual waiting room is completely digital. Let’s face it, your customers are already on their phone. Instead of using signs or tv screens, greet your customers on a medium they already know and love.
Going digital also opens new opportunities to get creative and drive forward your business goals. While magazines and pamphlets go untouched in traditional waiting rooms, virtual waiting rooms can be used to set expectations, capture intake information from guests, take pre-orders and advance purchases, market loyalty and rewards programs, and much more. You’re in control of the content you display and the real-time nature of a digital waiting room means you can modify it at any time.
Think of waiting as an opportunity for customer engagement
Wait times might be inevitable, but they don’t have to be boring. With NextMe, you have the opportunity to reach your customers at an incredibly opportune time: when they’re both thinking about your business and have time to spare.
Virtual waiting rooms are are not just there to kill time; they’re there to make waiting worthwhile. With NextMe, your business has the power to fully curate this waiting experience around your goals. Here are just a few examples of how different types of businesses are building better waiting experiences…
Powerful digital real estate that’s all yours
When we say virtual waiting rooms are powerful, numbers speak louder than words. Your team may love the outcomes, but your customers will too. Research shows that uncertainty is one of the most frustrating aspects of waiting. A virtual waiting room helps reduce uncertainty by giving customers clear and accurate info about their wait time and place in line. Beyond retention, virtual waiting rooms get eyeballs. Millions of people view NextMe virtual waiting rooms each year.
Easy to set up, easy to customize
Upload your logo, choose your accent colors, and build the page to match your unique style and content goals. It’s like having a mini website without the development hassle. You’re in control of the content you want to display. Some popular options include:
✅ Position in Line
✅ Estimated Wait Times
✅ Website & Socials
✅ Services or Menus
✅ Intake Forms
✅ Pre-ordering
✅ Rewards Programs
✅ Deals & Promotions
✅ Local Recommendations
Ready to get started with your virtual waiting room?
Try NextMe free for 14 days or book a demo with one of our onboarding specialists.