COMMUNICATION IS EVERYTHING

GOT QUESTIONS? WE’VE GOT ANSWERS.

IS THE NEXTME APP FOR BUSINESSES OR CUSTOMERS?

NextME is meant for businesses to manage their waitlist. There’s no need for customers to download the app.

I DOWNLOADED THE APP BY MISTAKE BECAUSE I THOUGHT IT WAS FOR CUSTOMERS, WHAT DO I DO?

Best thing to do is notify the place of business that you have found this awesome app that they can benefit from. If they sign up, we’ll pay you. Learn more.

WHY USE OUR WAITLIST APP?

Why make your customers carry expensive and clunky pagers when we all have phones on us? Why spend your shift yelling out the names of your customers? Why run around trying to find customers?

With the NextME app, you no longer have to shout or remember what customers look like. No more lost or broken pagers that are expensive to replace. Let your customers wait how they want and let NextME take care of the rest.

HOW DO I GET STARTED?

Download NextME free from the App Store. Then, sign up using the name of your business, business phone number, and your email to get started right away. Simple as that (Your customers DO NOT have to download the app).

WHAT HARDWARE DO I NEED?

NextME works on all iOS devices currently. If you don’t have an iPhone, iPad or iPad mini, we can supply refurbished devices at market price (taxes and shipping not included). Depending on your business’s WiFi connection, you might want to consider a device with a carrier service.

WHAT IF CUSTOMERS DON’T HAVE PHONES OR DON’T WANT TO GIVE OUT THEIR NUMBER?

Customers can still be added to the waitlist regardless of giving out a number or not, making it easy for the host to manage. They’ll just have to stick around like they traditionally would and wait for their names to be called when their turn comes around.

WHAT IF CUSTOMERS WANDER OFF TOO FAR, AND WE HAVE TO WAIT A LONG TIME FOR THEIR RETURN?

During waits, customers can track their position in line through a browser link in their initial text. It shows them what place they are in line so that they can manage their distance appropriately. When you notify them that their table is nearly ready, they can head back; this will help increase your table-turns.

WON’T THIS TAKE TOO MUCH TIME AND EFFORT TO CONSTANTLY TRAIN NEW AND MULTIPLE HOSTS?

Not at all. NextME is the easiest and most intuitive waitlist app on the market. But to make it even easier for you, we’ve created a downloadable training guide for hosts.

IF I CLOSE THE APP, WILL I LOSE ALL MY CUSTOMERS’ INFO IN THE WAITLIST?

Closing out the app for any reason will not lose any info.

CAN THE NEXTME APP SUPPORT INTERNATIONAL NUMBERS?

At the moment, NextME does not support international numbers. Currently, we can only send SMS messages to U.S. and Canadian numbers.

DOES THE APP PROVIDE TWO-WAY TEXTING?

We offer two-way texting but is limited to avoid bombarding your hosts with guest inquiries. We provide the essential two-way text feature. For example, guests can reply “1” to confirm their reservation or “2” to cancel.

DOES THE APP SAVE CONTACT DETAILS OF CUSTOMERS SO WE CAN SEND COUPONS OR SPECIAL PROMOTIONS?

Currently, that feature is unavailable, so all consumer data is protected. However, since this has been a popular request, we will be including an opt-in-agreement on the landing page that customers can access. Opting in will release their data to business partners in the future since they’ve opted to receive marketing and promotional material.

WHAT IS THE MONTHLY FEE?

While we provide a free plan, we offer a range of waitlist solutions that you can add for a monthly fee. Here is a link to our monthly pricing.

WHY HAVEN’T I RECEIVED THE CONFIRMATION EMAIL?

Our emails are sometimes filtered out by certain email services. If we’re not in your inbox, please try checking spam, junk, or the Promotions tab in Gmail.

THE APP IS FROZEN, HOW DO I TROUBLESHOOT?

Try closing out of the app by double tapping the device’s home screen button and reopening the app. If the app continues to freeze, check your internet connection to make sure it’s strong and secure. If the app continues to freeze, please reach out to us directly at 408.909.6398.

IS THERE A RESERVATION FEATURE?

Yes, you can add a party in the Reservation module of the app. See page 10 of the training guide.

IF A CUSTOMER CANCELS, WILL THE APP ADJUST THE LINE POSITIONS FOR OTHER CUSTOMERS?

Yes, the app will automatically adjust line positions in real-time.

CAN CUSTOMERS PLACE ORDERS FROM THE WEB LINK?

No. At the moment, customers cannot order food via the web link.

CAN I SEE HOW LONG A CUSTOMER WAITED BEFORE CANCELING?

Yes, you can see average wait-times of those that cancelled.

Put Time On Your Side With a Click Below!

While NextME lives at the host stand, the technology goes beyond the front of the store. With just a simple SMS text, you can amplify your content, stay connected with your patrons and acquire the information to improve your service. Leave the wait on our shoulders, while you focus on growing your business.

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