Frequently asked questions

NextMe is a modern virtual waiting room that helps teams manage guest flow while keeping physical lines organized and at a manageable length. Guests join a digital waitlist and receive text updates telling them when to return and check in.

Getting started with NextMe is easy. You can create a new account using our web app.

Yes. NextMe is available on iOS and Android, so you can manage your waitlist from anywhere. Download the app from the Apple App Store or Google Play Store, then follow our short tutorial to get started in minutes.

No. Guests never download an app or sign up for NextMe. They join by QR code, text or web link, or your team adds them, and everything after that happens in their phone's browser and by text. All they need is a phone number. The NextMe apps are for your team.

NextMe is used across events, retail, hospitality, healthcare, urgent care, veterinary clinics, salons, barbershops, and service based businesses. It works for both one time events and ongoing operations.

Yes. Guests can join the waitlist using a self check-in form before arrival or onsite. Staff can also add guests manually if needed.

Yes. Teams can manage queues from any phone, tablet, or computer using our web dashboard. iOS and Android apps are also available.

NextMe is committed to protecting your data. All data is encrypted at rest and never sold or shared with third parties. Guest information is used only to operate and support the NextMe platform.

NextMe lets you cap how many guests are physically in line at one time. Once the line reaches capacity, additional guests join the digital waitlist and return only when notified.

Yes. NextMe supports walk ups, scheduled sessions, or a mix of both for demos, appointments, panels, and timed experiences.

Yes. You can manage multiple queues for specific staff, service points, booths, counters, and sessions all under one account.

Yes. In addition to the Virtual Waiting Room where guest can track their position in real time, guests receive text notifications when it's time to return and check in.

Yes. You can customize messaging, guest facing pages, and waitlist flows. We also offer fully branded virtual waiting rooms to engage guests while they wait.

Yes. NextMe provides insights into guest volume, wait times, peak periods, and queue performance.

Yes. NextMe offers integrations and a private API. A public API is coming soon.

Yes. NextMe offers a free 14 day trial.

Yes. NextMe can accommodate one-time events, brand activations, pop ups, and conferences under our Custom Plan.

Yes. Plans are flexible and can be adjusted at any time. Any changes apply going forward and do not include refunds for prior charges.

Plans may include usage thresholds depending on volume. Our team will help you choose the right plan.

Yes. NextMe is commonly used at conferences, expos, experiential activations, product demos, and pop ups.

NextMe keeps physical lines short while holding overflow guests in a digital queue. Guests return only when notified, similar to a fast pass style experience.

Yes. You can schedule sessions, control capacity, and manage overflow waitlists.

Yes. Guests can join in advance to help teams plan capacity and reduce onsite congestion.

Yes. Agencies and brands can manage multiple activations under a single account with separate queues.

Yes. NextMe supports high volume events ranging from one thousand to over one hundred thousand attendees.

Most teams are live the same day. No specialized hardware is required.

No. NextMe works on standard phones, tablets, and computers. QR codes can be printed or displayed digitally.

Custom Plan customers receive one to one onboarding and product training. Event support packages are available with guaranteed response times, after hours coverage, and high velocity SMS delivery.

Yes. We support data migrations from existing vendors using CSV exports. Our team handles the transfer of key data and workflows into NextMe, with most migrations completed within 3 to 5 business days, including full setup and testing for a smooth transition.

If you don't already have a NextMe account, we're recommending that all new customers sign up for our web version. You can Sign Up for an account to get started. If you do already have a NextMe iOS account, you can Download NextMe from the App Store and login with your existing credentials. Need more assistance? Feel free to give us a call at (877) 639-8631.

NextMe’s mobile app is currently compatible with iOS devices (iPad or iPhone). Your customers DO NOT need to download a separate mobile app. A new web version of NextMe compatible with any hardware (including desktop) is also available. You can Sign Up for an account to get started.

Yes! You can Sign Up for an account to get started. If you're on the legacy iOS app and want to switch to NextMe 2.0, please follow the instructions laid out in this Article or give us a call at (877) 639-8631.

No need for customers to download an app! The legacy iOS app is for teams and organizations to manage their waitlist of guests. For your guests, they’ll receive a simple SMS text and a weblink to your custom Virtual Waiting Room. As soon as the guest is ready for service, you can send them another SMS text notification to check in.

You are required to have a stable internet connection (Wifi, cellular or hardwired) to use NextMe’s app. Your guests will also need access to mobile connection service in order to receive SMS text notifications.

NextMe’s legacy pricing is determined by the total number of entries you input into the app on a monthly basis and which features you’re interested in getting started with. Need help picking the best plan that suits your needs? Give us a call at (877) 639-8631.

In the legacy iOS app’s Settings -> Text Notifications, you can enable, disable and modify your notifications. While we recommend keeping your text message concise to 160 characters, you can include up to 320 characters per text.

One of our support specialists can help you set up your premium self service features so you can get the most out of our platform. Please give us a ring at (877) 639-8631 or email us at support@nextmeapp.com.

Here are NextMe’s PDF Guidelines on how to submit your design assets and respective URLs. At this time, we will need a 2 business day notice to deploy your marketing assets on your custom VWR.

Yes. NextMe’s legacy Standard Plan provides the option to co-brand your logo with NextMe while our legacy Pro and Enterprise Plans include white label branding.

We’re happy to help you upgrade and set up your premium features so you can get the most out of our platform. Please give us a ring at (877) 639-8631 or email us at support@nextmeapp.com.

We’ll be happy to send you a training guide to help you get started. Please email us at support@nextmeapp.com.

Emails can sometimes be filtered by certain email services. If you don’t see NextMe’s email in your inbox, please try checking your spam or junk folder. If you don’t see our email in either folders, please give us a call at (877) 639-8631.

You can reset your password using the “Forgot Password” option found on the “Sign In” page of the NextMe app. Input your registered phone number into the forgot password field and you will then receive your reset password link via email versus an SMS text message. If you don’t see the email verification link in your inbox, check your spam or junk folder.

NextMe iOS is free for up to 100 entries per month with limited features. After 100 entries, we charge a monthly subscription with no long term contracts.

Yes we can offer a one time license fee. For more info, please contact us at (877) 639-8631 or you can email us at sales@nextmeapp.com.

Yes, we offer flexible month-to-month pricing plans with no long term contracts.

Yes. We offer custom enterprise plans that include discounted rates. Give us a call directly at (877) 639-8631.

Please give us a call at (877) 639-8631.

At this time, your guests will need to contact your business in order to book an appointment.

Yes they can! Customers can check-in and join the waitlist on their own using our self service QR code, kiosk or online widget that you can embed to your website.

At the moment, we can only send outbound SMS messages to North American and European phone numbers.

We are happy to help! Please contact us at (877) 639-8631 or you can email us support@nextmeapp.com.

NextMe is dedicated to being a good steward of data. We encrypt all of our data at rest and do not sell your guest information to third parties. For more information on our security and consumer privacy practices, please reach out to us at support@nextmeapp.com.

You need to be connected to a strong WiFi connection to use NextMe. If the connection goes out, you can still access your waitlist and your guests phone numbers. We recommend calling each guest to check in similar to how you would using pen and paper.

Try closing out of the app by double tapping the device’s home screen button and swiping up out of the app. Then try reopening the app to restart. If the app continues to freeze, check your internet connection to make sure it’s strong and stable. If the app continues to freeze, please reach out to us directly at (877) 639-8631.

Closing out of the app for any reason will not result in you losing your progress.