Frequently asked questions

NextMe is a modern virtual waiting room that helps teams manage guest flow while keeping physical lines organized and at a manageable length. Guests join a digital waitlist and receive text updates telling them when to return and check in.

Getting started with NextMe is easy, you can create an account using our web app or sign up using our iOS or Android apps.

Yes. NextMe is available on iOS and Android, so you can manage your waitlist from anywhere. Download the app from the Apple App Store or Google Play Store.

No. Guests never download an app or sign up for NextMe. They join by QR code, text or web link, or your team adds them, and everything after that happens in their phone's browser and by text. All they need is a phone number. The NextMe apps are for your team.

NextMe is used across events, retail, hospitality, healthcare, urgent care, veterinary clinics, salons, barbershops, and service based businesses. It works for both one time events and ongoing operations.

Yes. Guests can join the waitlist using a self check-in form before arrival or onsite, from a link, a QR code, or a check-in widget on your website. Staff can also add guests manually if needed.

Yes. Teams can manage queues from any phone, tablet, or computer using our web dashboard. iOS and Android apps are also available.

NextMe is committed to protecting your data. All data is encrypted at rest and never sold or shared with third parties. Guest information is used only to operate and support the NextMe platform.

NextMe lets you cap how many guests are physically in line at one time. Once the line reaches capacity, additional guests join the digital waitlist and return only when notified.

Yes. NextMe supports walk ups, scheduled sessions, or a mix of both for demos, appointments, panels, and timed experiences.

Yes. You can manage multiple queues for specific staff, service points, booths, counters, and sessions all under one account.

Yes. You can run several locations from one account and set key settings, such as your guest data policy and repeat guest recognition, separately for each location. Team members get one of four roles: Owner, Admin, Editor, or User. Admins can handle day to day operations without access to billing or account deletion.

Yes. Your team can sign in to NextMe with their Google or Apple account.

Yes. Enter a guest's number with their country code or pick their country from the dropdown. Self check-in only lists countries where SMS delivery is currently supported, and the phone field defaults to the country of the location. In some countries, guests may not be able to reply to a text to confirm or cancel.

Yes. Guests can choose WhatsApp instead of SMS, which helps international guests in places where SMS is restricted or blocked. They accept a WhatsApp message request before updates start arriving and can switch back to SMS anytime. WhatsApp is available on every plan, including Free, and counts the same as SMS toward your message limit.

Yes. In addition to the Virtual Waiting Room where guest can track their position in real time, guests receive text notifications when it's time to return and check in.

Yes. You can customize messaging, guest facing pages, and waitlist flows. We also offer fully branded virtual waiting rooms to engage guests while they wait.

Yes. NextMe provides insights into guest volume, wait times, peak periods, and queue performance.

Yes. NextMe offers integrations and a private API. A public API is coming soon.

Yes. NextMe offers a free 14 day trial.

Yes. Our Custom Plan is built for larger teams and enterprises, with flexible SMS limits and users, SLAs, custom integrations and reports, flexible billing, one to one product training, and phone support. Contact us to talk through what you need.

Yes. NextMe can accommodate one-time events, brand activations, pop ups, and conferences under our Custom Plan.

Yes. Plans are flexible and can be adjusted at any time. Any changes apply going forward and do not include refunds for prior charges.

Plans may include usage thresholds depending on volume. Our team will help you choose the right plan.

Yes. NextMe is commonly used at conferences, expos, experiential activations, product demos, and pop ups.

NextMe keeps physical lines short while holding overflow guests in a digital queue. Guests return only when notified, similar to a fast pass style experience.

Yes. You can schedule sessions, control capacity, and manage overflow waitlists.

Yes. Guests can join in advance to help teams plan capacity and reduce onsite congestion.

Yes. Agencies and brands can manage multiple activations under a single account with separate queues.

Yes. NextMe supports high volume events ranging from one thousand to over one hundred thousand attendees.

Most teams are live the same day. No specialized hardware is required.

No. NextMe works on standard phones, tablets, and computers. QR codes can be printed or displayed digitally.

Custom Plan customers receive one to one onboarding and product training. Event support packages are available with guaranteed response times, after hours coverage, and high velocity SMS delivery.

Yes. We support data migrations from existing vendors using CSV exports. Our team handles the transfer of key data and workflows into NextMe, with most migrations completed within 3 to 5 business days, including full setup and testing for a smooth transition.