Your restaurant deserves a stellar waitlist
NextMe makes it simple for restaurants to manage their waitlist and get more diners through the door. Whether your restaurant accepts walk ins, reservations, or both, NextMe gives you all the tools you need to streamline your customer flow. Restaurants that use NextMe often see a 30% increase in diner retention and double their table turns 🤯 The best part? It can be trained in minutes, used on any device, and plays nicely with existing restaurant technology solutions.
How a restaurant waitlist system can transform your operations
Advances in technology are helping the restaurant industry, with its infamously tight margins, both save money and increase revenue. NextMe is at the forefront of this change, offering both simple and powerful waitlist solutions combined with unrivaled customer support that has become a rarity these days amidst a sea of corporate restaurant technology.
A waitlist solution is a must-have for restaurants in high demand. Diners have come to expect the ease and simplicity that comes with a text-based notification system and your staff shouldn’t have to be scrambling to write names on pen and paper. Perhaps most importantly, a waitlist solution will help your restaurant grow and stay viable in a competitive industry by helping you save money and retain more business.
Walk outs are potential revenue your restaurant will never see
Wait times may be inevitable, but they don’t need to hurt your business. Diners often walk out of restaurants with long or unclear wait times. Unfortunately, this problem often goes unnoticed by restaurants, resulting in lost revenue and a poor customer experience. NextMe gives you all the tools you need to manage expectations and streamline your front of house (FOH) flow. Waitlist software doesn’t need to be overcomplicated, and we’re here to help you modernize your workflow in just a few easy steps.
Seat 30% more diners and double your table turns
NextMe helps restaurants reduce no shows and get more patrons through the door. Set expectations and communicate with waiting guests to retain more potential diners who may otherwise walk out the door. Waiting diners can check their position in line and estimated wait time on your branded Virtual Waiting Room. Guests are linked to this page from their initial text message, so there’s no need for them to download another app.
Save money on expensive and outdated technology
Traditional waitlist solutions are clunky and outdated. Ditch the pager systems and bulky hardware that are costly to replace. You can use NextMe on any device, all you need is an internet connection. You’ll save money and your patrons will thank you. With Self Check-in, you can give diners the option to join the wait themselves from your website, a tablet or kiosk, or QR signage at your restaurant.
Increase positive online reviews by 17%
It’s no mystery that long wait times are a common theme in negative online reviews. Your front of house (FOH) experience is the first impression many diners have of your restaurant. Give them the amazing experience they deserve with NextMe. Set wait time expectations, keep in touch with diners by text, and empower them to check their position in line on your branded Virtual Waiting Room. Diners love the convenience and personalized experience that only NextMe restaurants can offer.
Free up staff and streamline your operations
Our waitlist tool has helped reduce wait-related inbound phone calls by 40%, which means less time answering the phone. Self Check-in makes it possible to have fewer staff at the host stand. With NextMe, your restaurant can truly do more with less.
Learn how Lou Malnati’s transformed their operations for the better
Historically known for providing food service that’s worthy of a 2-hour wait, Lou Malnati’s realized that expanding their business with a similar formula doesn’t scale well. After opening up additional locations, they needed to ensure the same exceptional service while increasing the amount of dedicated diners at each new location.
Lou Malnati’s shifted away from old technology and immediately saved upwards of $10,000 big ones by replacing the outdated waiting pagers with the NextMe app across all of their applicable 15 locations. While severing ties with expensive pagers, Lou Malnati’s retained more business with NextMe’s technology. The increased retention of customers extended peak hours by an additional 30 to 60 minutes.
Tech-forward restaurants trust NextMe
We’ve helped restaurants of all shapes and sizes unlock new growth. Southport Grocery & Cafe, a tiny brunch destination, saved over $2,000 by switching to NextMe. A larger chain, Lou Malnati’s, saved upwards of $10,000 across all their locations.
“The Virtual Waiting Room allows our customers to come in with a game plan and stick to it. Our servers are saving so much time overall.”
Austin B., Mama Lu’s
“Great ease of use and support. Customers are able to sign up for different attraction’s waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line.”
Ryan B., Langers
“We have long waits, so we were writing people’s names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70–90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us. NextMe created an app to simplify and improve the customer experience.”
Craig B., Lou Malnati’s Pizzeria
Ready to modernize the waiting experience at your restaurant?
Try NextMe free for 14 days or book a demo with one of our onboarding specialists.