The challenge
Managing large crowds in a tight space created confusion, long waits, and overworked staff during peak celebrity meet-and-greet times.
- Overcrowding. Fans lined up early, overwhelming limited space around autograph and photo op areas.
- Unclear wait times. No visibility led to frustration and missed sessions.
- Line management. Staff struggled to control crowds and coordinate timing.
The solution
To solve these issues, Earp-a-Palooza launched NextMe’s onsite waitlist software across all talent tables and photo op stations. The goal: shorten physical lines, improve wait time transparency, and empower staff with real-time queue management tools.
- Virtual queues for each celebrity. Fans joined specific lines by scanning a QR code and selecting a branded link for each celebrity.
- No app download required. Attendees received real-time status updates via SMS links, keeping things easy and accessible.
- Two-way messaging & alerts. Fans were notified when their turn was near and could manage their time using a browser-based virtual waiting room.
- Centralized dashboard for staff. Staff monitored and controlled line flow in real-time, reducing crowd build-up and enhancing the fan experience.
The results
- 60% decrease in line abandonment. Less confusion meant more fans stuck around for their moment with the stars.
- Increased visibility into position in line. Fans always knew where they were in line and when to return.
- Improved space efficiency. Event areas remained organized and comfortable, even during peak periods.
“NextMe gave our fans the freedom to enjoy more of the convention while they waited. It reduced confusion, lightened the load on our staff, and helped everything run smoother.”
