Black Bear Diner

Black Bear Diner, the 3rd fastest growing full-service restaurant chain in the U.S., needed a modern waitlist solution to deliver a top-notch customer experience to diners as they scale.

NextMe Enhances the Black Bear Diner Experience

The Need

Historically known for providing food service that’s worthy of a 2-hour wait, Black Bear Diner realized that expanding their business with a similar formula doesn’t scale well. As the 3rd fastest growing full-service restaurant chain in the U.S, they needed to ensure the same exceptional service while increasing the amount of dedicated diners at each new location.

The Outcome

Black Bear Diner shifted away from old technology and immediately saved $100,000 big ones by replacing the outdated waiting pagers with the NextME app. While severing ties with expensive pagers, Black Bear Diner retained more business with our technology. The additional retention of customers extended peak hours by an additional 30 to 60 minutes.

Increase in Customer Retention
Instant Savings Over Previous Solution
Extension of Peak Hours

Ready to try it yourself?

For more info about how NextMe can help your business, request a demo or get started for free.