The challenge
When Mid City Pediatrics, a physician’s clinic in Louisiana, began testing for COVID-19, they needed to quickly implement new protocols to keep patients and staff as safe as possible. As part of this protocol, they began screening patients at the door, asking patients to fill out virtual paperwork via NextMe, and allowing patients (particularly those who were sick) to wait in their vehicles until they received a text that it was their turn to be seen.
The solution
Mid City Pediatrics checked patients in with NextMe at the door. Patients filled out virtual paperwork via NextMe and waited in their vehicles, and an SMS-based waitlist notification told them when it was their turn to be seen.
The results
After introducing NextMe at their clinic, Mid City was able to eliminate crowded waiting rooms and fully separate sick patients from well patients, thus reducing the spread of coronavirus and other illnesses. They were also able to increase efficiency by using virtual paperwork and an SMS-based appointment waitlist notification system.
“Even prior to COVID-19, we’d been looking for a digital waitlist system like NextMe for years. Moving forward, we can now assure our patients that they can wait and check into our facility in a safe and efficient manner.”
