The challenge
Oasis hoped to improve the waitlist experience for both staff and customers and reduce overall complaints. They were also in need of an easier way to check-in customers and text notify guests to increase customer throughput and sales.
The solution
Oasis replaced its pen and paper clipboards with NextMe. Staff checked customers in on one waitlist, whether they came for curbside pickup or in-store service, and sent SMS text notifications to guests waiting in their cars.
The results
After introducing NextMe at their dispensary, Oasis retained more walk-in guests by engaging with them via SMS text notifications during their wait. They were able to standardize the queue management process across all personnel and eliminate crowded waiting rooms to follow the state and CDC guidelines on social distancing. Lastly, they significantly improved communication which increased customer throughput at the dispensary.
“NextMe has been super helpful for controlling customer wait times, and intake. We haven’t had any issue with customers being skipped.”