Lou Malnati’s - Cost Savings


Historically known for providing food service that’s worthy of a 2-hour wait, Lou Malnati’s realized that expanding their business with a similar formula doesn’t scale well. After opening up additional locations, they needed to ensure the same exceptional service while increasing the amount of dedicated diners at each new location.


Lou Malnati’s PIzzeria shifted away from old technology and immediately saved upwards of  $10,000 big ones by replacing the outdated waiting pagers with the NextME app across all of their applicable 15 locations. While severing ties with expensive pagers, Lou Malnati’s retained more business with NextME’s technology. The additional retention of customers extended peak hours by an additional 30 to 60 minutes.



increase in customer retention (95% NextME retention vs 60% pager retention)


in instant savings

30 - 60 min

extension of peak hours