Lou Malnati’s is an iconic and beloved pizza chain in Chicago, known for its deep dish and service worthy of a 2-hour wait.
NextMe helps Lou Malnati’s Save Money and Retain More Customers
Historically known for providing food service that’s worthy of a 2-hour wait, Lou Malnati’s realized that expanding their business with a similar formula doesn’t scale well. After opening up additional locations, they needed to ensure the same exceptional service while increasing the amount of dedicated diners at each new location.
Lou Malnati’s shifted away from old technology and immediately saved upwards of $10,000 big ones by replacing the outdated waiting pagers with the NextMe app across all of their applicable 15 locations. While severing ties with expensive pagers, Lou Malnati’s retained more business with NextMe’s technology. The increased retention of customers extended peak hours by an additional 30 to 60 minutes.
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