The challenge
During the midst of the pandemic, SCDMV needed to quickly implement a new queue management system to keep their citizens and staff safe while promoting an effective and efficient business intake process.
The solution
As part of this protocol, SCDMV began checking guests in using our waitlist app at the door, or prompting their guests to join their virtual waitlist using NextMe’s QR code. While waiting in their cars, guests were able to optimize their time by filling out their virtual paperwork via NextMe’s virtual waiting room, all while checking their position in real time. As soon as they were ready to check in, they received a text that it was their turn to be seen.
The results
By introducing NextMe, SCDMV was able to eliminate crowded waiting rooms, thus reducing the spread of coronavirus and other illnesses. They enhanced the guest experience by breaking up physical lines so guests can get out of the weather and wait freely in their cars. NextMe also improved SCDMV’s internal communications and increased guest throughput by up to 25%. Their workflow efficiency also increased from using an SMS-based notification system and virtual waiting room to fill out digital paperwork.
“NextMe’s virtual waitlist software has helped us improve the guest experience and has increased our guest throughput. The app helps tremendously by keeping track of how long our guests have waited, and how many we have waiting at our DMV.”