How NextME Can Help Your Restaurant Improve Customer Retention

The restaurant industry is highly saturated, and with whatever initiatives you start, it’s essential to keep them going and supported. Many businesses start programs and never maintain them long enough for anyone to reap the rewards. This means that instead of running a ton of programs all at once, try to focus on one or two with flawless execution.

  • If you’re doing a rewards program, set a time length and stick to it (if not indefinitely).
  • Make sure your rewards are worthwhile (if you’re not sure what that is, list a few options and run a survey). With that said, regular surveys are a great way to learn how your customers feel about your restaurant in general. Best practice is making your surveys hyper-focused on one or two categories at a time so that they aren’t too long. You can even administer to customers at your restaurant with the receipt in exchange for a small discount. Not many people would turn that down.
  • Social media and online visibility tactics are important. Use tools like NextME that help with ops as well as increase customer engagement via social media to build the community alongside your brand.

NextME not only manages wait-lists (allowing your hosts to hold reservations in-app with only a cell phone number) but also can drive customer engagement with your restaurant earning you a lot more money. Here’s how . . .

1.) When someone visits your restaurant on a busy day, they speak with a host who adds them on the waitlist.

2.) The NextME app will send the patron a text message with a clickable link that will take them to a custom page that shows their position in line (The quoted wait time is entered by the host/ess). We call this page the mobile marketing page

3.) This page will be styled and branded based on what the restaurant wants to drive traffic to. Host your menus, drink specials, social media profiles and more. On average we are getting 30 minutes of consistent engagement from each customer which means people are staying on this page interacting with the digital assets we place on it. That’s an extremely healthy amount of time when it comes to advertisements and engagement.

4.) Because the app uses SMS messaging, patrons are free to leave the restaurant to shop, or other activities while they wait (opening up opportunities for you to cross advertise using the mobile marketing page) and leverage other businesses to market your restaurant.

When its close to the time they should be seated, a text will prompt them to confirm if they want to keep the reservation with a reply of “1” or cancel it with a reply of “2”.

We’re currently in hundreds of restaurants and growing fast. Here’s why...

Customers DO NOT have to download the app. The app interacts with customers cell phones and mobile browsers.

You can add people to the wait-list who do not have a cell-phone.Hosts love us, because it significantly reduces the chance of error and resulting fallout from seating the wrong party at the wrong time.

Hosts love us, because it significantly reduces the chance of error and resulting fallout from seating the wrong party at the wrong time.

Built in Table Tracking

Managers and Owners love us because of the fine-tuned data we produce that help them make high level decisions.

We are inexpensive with a low price point. Our most popular plan is $59.99 a month but we have plans as low as $19.99 a month. View NextME Pricing.

Ready to introduce NextME to your business? Call us at 408.909.6398 or schedule a demo from us HERE!


Get A Taste of Chicago This Weekend

Taste of Chicago, the nation’s premier outdoor food festival showcasing the diversity of Chicago’s dining community is currently taking over Grant Park (July 5–9). General admission is FREE, which means you will have access to Chicago’s best food, music, arts, and exciting events throughout the day. Whether this is your first time visiting the Taste of Chicago or not, you should at least know a few restaurants, food trucks, and artists that are performing this year.

A new year calls for new vendors. Here are a list of new restaurants and food trucks that are participating in this year’s Taste of Chicago 2017:

5-Day Restaurants:

Ben’s Bar Be Cue, Cheesie’s Pub and Grub, Lawrence’s Fish & Shrimp, Ukai Japanese Restaurant.

Pop-Up Restaurants:

Brightwork Kitchen, Burger Bar Chicago, Hakka Bakka Indian Kati Rolls, Just Salad, Little Beet Table, Seoul Taco, Warm Belly Bakery.

Food Trucks:

American Glory, Aztec Dave’s Food Truck, Bop Bar Truck, El Patron, Mike’s Revenge, The Cajun Connoisseur.

One of the most memorable experiences at the Taste of Chicago is to enjoy a signature dining experience by some of Chicago’s finest chefs and restaurateurs. Here is the lineup:

Thursday, July 6 (6:30pm): Chef Chico Vilchez + music by DJ-X ($45)

Friday, July 7 (6:30pm): Chef Oliver Poilevey tribute to Jean-Claude Poilevey ($45)

Saturday, July 8 (11:30am): American Girl Cafe Brunch ($30)

Sunday, July 9 (5:00pm): Chefs Beverly Kim & Johnny Clark ($45)

Don’t miss this incredible 5-day event filled with delicious array of food, good music, arts and fun activities. Grab your friends and family with you and don’t forget to come with a hungry stomach because you won’t want to miss all of the incredible food Chicago has to offer. See you all there!

Happy waiting,

NextME Team

Ps: NextME’s digital waitlist helps restaurants manage their line of customers using SMS Text, replacing the germ infested pagers.

Are you h-angry that your favorite restaurants aren’t using NextME? We’ve put together a nice referral program so make sure to request NextME at your favorite restaurants and we’ll compensate you $50 once they sign up!

Want to learn more about NextME? Visit our page here.