Top 12 Brunch Restaurants in Chicago

When you want to head out to one of Chicago’s world-class eateries for a brunch feast, it can be hard to choose. Whether you live in the Windy City or are just visiting, you’re going to love these twelve picks. We’ve selected options that are favorites all around town, and all with no reservations required. So without further ado, below are our picks for the top brunch restaurants in Chicago. 

Top Brunch Restaurants in Chicago

Fresh Seasonal Brunch at Bongo Room

Bongo Room - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Zagat

When you want brunch done right, why not go to a spot that only does breakfast and lunch? The Bongo Room has locations in Wicker Park, South Loop, and Andersonville. They serve up a menu full of brunchy faves all week long. But things really get special on the weekend when they break out their “Sinful” brunch menu featuring faves like a chocolate tower french toast or deconstructed lobster roll benedict. Want something a little more classic? No worries. You can choose from breakfast options like their croissant sandwich, also available in a vegetarian version, or a crowd-pleasing breakfast burrito. If you’re more in the mood for lunch staples, they have all sorts of sandwiches and salads with enough variety to please any palette.

Bakery Brunch at Cafe Selmarie

Cafe Selmarie Bakery - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Winnie

Cafe Selmarie features a contemporary American menu, but on the brunch menu, it’s really the pastries that shine. Their Sunday Brunch offerings change each week, but expect the usual options like benedicts and scrambles, each with a unique twist. Normal pancakes are punched up with walnuts and cherries. Enjoy a roasted mushroom benedict featuring feta and caramelized onion hollandaise. Or top off your eggs with fresh mozzarella, sliced tomato, and housemade basil pesto. But the real star of the show is the pastry case at the front, which you can browse while you wait. From sour cream coffee cake to housemade granola, it’s got options to suit any taste.

Gastropub Brunch at Farm Bar

Farm Bar - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Eater Chicago

Head to Lakeview this weekend and stop in at Farm Bar for an authentic gastropub experience. On the brunch menu you’ll find down-home breakfast goodies like their pasture-raised steak and eggs or strawberries and cream ricotta pancakes. There are snack options like wisconsin cheese curds or Bavarian style pretzels. And if you’re in a lunch mood, their burgers and fried chicken sandwiches are amazing. Wash it down with their crowd pleasing cold-brew coffee or one of their delightful cocktails. They have four versions of the mimosa to choose from plus sangria, bloody marys, and a featured drink they call the alco-chino.

Pizza Brunch at Frasca

Frasca Pizza - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Flickr

Eggs, bacon, and toast are great, but sometimes you want your brunch with a bit of a twist. If this sounds like you, you’ve got to try Frasca pizzeria + wine bar. Here you can still get all of those brunch staples like eggs benedict, omelets, and pancakes. But they’ll also be happy to make you a delicious wood-fired pizza for your brunch delight. Can’t choose between the two? You’re going to love the breakfast pizza featuring 3 over easy eggs, sausage, bacon, and cheese. For an extra special treat, add some prosciutto and hollandaise. And don’t forget their mimosa bottle service, peach bellinis, and award-winning bloody marys.

Vegan Brunch at Majani

Majani Vegan - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Majani

Looking for soul food minus the meat and dairy? Majani serves up a soulful vegan brunch that won’t disappoint. Scrambled tofu, lentil sausage with tomato gravy, cheese grits, collard greens, and delicious pancakes are on offer. And it’s all made from the freshest ingredients sourced from local gardens, so you can feel good about eating this decadent and delicious fare.

Organic Brunch at Nana

Nana - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Nana

For another healthy twist on delicious brunch staples, head over to Nana for local, sustainable, organic food that’s totally crave-worthy. The selections are seasonal, but look for delicious staples like chilaquiles and breakfast sandwiches mixed in with options like avocado fries, dulce de leche pancakes, and cauliflower salad. And be sure to grab a side of one of their house-made sausage patties or hose smoked bacon. Everything that comes out of their scratch kitchen is free from additives hormones, and other undesirables. It’s clean eating that tastes sinfully good.

Patio Brunch at Paradise Park

Paradise Park Patio - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Paradise Park

Outdoor dining is a big deal in warm, sunny locations like Los Angeles, Miami, and Houston. But Paradise Park manages to bring a bright spot of sunshine to the windy city with their take on the pizza brunch. You’re sure to love standards like avocado toast and chicken & waffles. But for the more adventurous diner they’re also serving up dutch baby tacos, pulled pork hash, and all sorts of pizza options. Wash it all down with their delicious bottomless mimosas or bloodys, or try out a hangover coffee topped with a Do-Rite Donut!

Fried Chicken Brunch at Parson’s Chicken and Fish

Parson's Chicken & Fish - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App
Clayton Hauck for Parson's

If fried chicken is your favorite brunch food, you’ve got to head to Parson’s in Logan Square or Lincoln Park. For those not in a fried chicken sort of mood, they also offer delightful dishes like their pimento cheese scramble or a smoked salmon veggie club. Want something sweet? Their seasonal cobbler is made with fresh local fruit and topped with fluffy whipped cream. While you’re there, be sure to grab some of their signature beer, brewed in partnership with Revolution Brewing.

Brazilian Brunch at Sinhá

Sinha - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Eating the World

Head for the tastes of South America with Sinhá, a Chicago eatery serving up elegant Brazilian cuisine. The Sunday brunch buffet features farofa, a cassava meal dish, and delicious fried plantains, plus whatever delicious Brazilian delights the chef has chosen to make this weekend. You can expect a variety of dishes made from chicken, beef, seafood, and veggies, paired with mouthwatering hot sauces and chutneys. You’ll also get complimentary desserts, juice, and Brazilian coffee and tea. But if you’re looking for a boozy brunch experience, you’ll need to BYOB.

Foodie Brunch at Southport Grocery and Cafe

Southport Grocery & Cafe - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Southport Grocery & Cafe

At the Southport Grocery and Cafe you can enjoy an amazing scratch made brunch and then bring home delicious and fresh award-winning groceries to create your own foodie feast. This European style cafe offers amazing pastries like scones, cupcakes, cruffins, and savory hand pies. Their all-day breakfast favorites include a veggie quiche or their very own “grown-up pop tart”. Lunch options include the Southport Cuban, chop salad, or a grilled cheese featuring pickled green tomatoes and local apples. Wash it down with kombucha, housemade soda on tap, canned wine, or a beermosa. Southport Grocery and Cafe also happens to be a NextME partner, so even if there is a waitlist when you arrive, you can feel comfortable that it will be managed with ease. 

Filipino Brunch at Uncle Mike’s Place

Uncle Mike's Place - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Fab Food Chicago

Looking for something with an island flair? Uncle Mike's Place serves up their famous Filipino breakfast all day every day. Try the Longaniza, a sweet anise-wine chorizo sausage. Or devour their Tocino, an annato and anise cured pork shoulder. They’ve also got a variety of egg dishes and omelettes to chose from, plus pancakes, breakfast sandwiches, and authentic Filipino breakfast combos. For lunch dishes, there are all the usual sandwiches, soups, salads, and fruit plates. Plus sample the free homemade Lugaw rice soup that’s so good it’s also available to go. This place is a little slice of Pinoy heaven, on Grand Ave in West Town.

Louisiana Style Brunch at Wishbone

Wishbone - Top Brunch Restaurants Chicago No-Reservation NextME Waitlist App

Photo Courtesy of Bitches Who Brunch

You may not think of finding a farm-fresh Cajun brunch menu in Chitown, but at Wishbone West Loop, you’ll get just that. Enjoy a jambalaya omelette or crawfish cake benedict. The cajun shrimp and grits and chicken andouille hash will remind you of a lazy Sunday morning in the French Quarter. And of course they’re serving up southern favorites like chicken and waffles, corn cakes, and buscuits and gravy. Brunch cocktails on offer include the bloody mary or an irish coffee, as well as unique concoctions like the corpse reviver #312 and the mud bone.


Do Restaurants Win or Lose when Review Sites Manage their Waitlists?

Diner Review Sites and Waitlist Management - The Inherent Conflict of Interest

Diner Review Sites Waitlist Management NextME Yelp

Photo Courtesy of Twilio

With the introduction of ‘Jump Into Line’ and other features, Yelp is making waves in the restaurant waitlist market. Since it’s a big name that most everyone knows, many diners are jumping on board but restaurant operators have been feeling wary of implementing Yelp’s new features. Yelp’s acquisition of NoWait in March of 2017 brought them a large number of restaurant clients who may not necessarily approve of Yelp’s service or practices. Although using one platform for everything - from waitlist management and operations to diner reviews - seems like a good idea, we began to wonder… Who really wins and loses when a diner review site starts managing a restaurant’s waitlist?

Having easy access to a review platform and the ability to book a reservation is a win for consumers - we aren’t here to debate this fact. But what about the conflict of interest this creates for businesses? Based on our research and the opinions of some industry experts, it’s clear that there must be a compromise solution that provides a great experience for customers without being detrimental to restaurant operations and brand perception. It seems a number of restaurants aren’t happy with the platform and are looking for alternatives. Here’s why...

Sending diners to a review site while waiting in line can increase negative reviews

We all know that there are certain times we can expect a crowd at our favorite restaurants. But that doesn’t mean we don’t hate waiting. If you’re using a review app to manage your restaurant’s waitlist, you’re sending people to a review site at the exact moment they’re most likely to be annoyed by having to wait.  

According to The Street, two of the top restaurant complaints are an unexplained wait and slow service. Review sites like Yelp are trying to sell restaurateurs on a system that would recommend customers post a review while they’re waiting for a seat. Common sense says this is a bad idea. And yet, many restaurants are turning to this review site to manage their wait lists.

Wouldn’t you rather have a simple and effective waitlist solution that allows you to control the content your waiting customers are given? NextME allows you to do just that. With this easy-to-use app, you can send your guests to a page that gives them information and entertainment, rather than asking them for reviews. Your guests can explore the menu, learn about current specials, and interact with social media. So their wait time will seem shorter and they’ll be ready to order by the time they’re seated. The best part about NextME is that diners DO NOT have to download a mobile app.

Review sites build features that benefit diners, not necessarily restaurants

At first, Yelp’s ‘Jump Into Line’ feature may seem like a good idea. Customers can get their names on your list remotely, so they’ll have less wait time when they arrive. Great, right?

What about when large parties jump in? And how can your host or hostess quote accurate times when they don’t know who may be jumping in? There are a number of reasons this feature may not be a good fit for every restaurant.

But review sites like Yelp has now made it mandatory for restaurants to use their 'Jump Into Line Remotely' feature. Don’t like it? Tough. You’re stuck with it.

NextME, by contrast, allows you to opt-in for only the features you actually want. Our system has launched a similar feature to allow guests to put their names on the list remotely, but you won’t be stuck with it if it doesn’t work for you. Instead, you’ll get to try it out, see if you like it, and if not, simply turn this optional feature off. With NextME, you maintain control over what features are offered to guests, to help you create the most efficient and useful system for your needs.

Review sites are overpriced compared to apps that specialize only in waitlist management

We all know margins in the restaurant industry are notoriously thin. Managing the money to keep your head above water can be a challenge during slow periods. So why would you want to pay big money for a system that doesn’t even work well for you?

Review apps like Yelp, are highly overpriced compared to other apps that specialize only in waitlist management. Yelp just increased its price from $100 per month to $300 per month. That’s $300 out of your budget each and every month. Wouldn’t you rather spend that money elsewhere?

By contrast, NextME's paid plans start at $29.99 per month, and we even have a free option for those who are just starting out or who don’t need our more in-depth features.

So you can spend your money on a big name, hoping you can make your restaurant fit into their system. Or you can spend way less for a top-notch system that is customizable to fit your needs. The choice is yours.

All review sites require diners to download a separate app to check their places in line

Some guests are more than happy to download and store dozens of apps on their phone, no matter how frequently they may use them in the future. But more often, convincing a guest to use precious space on their phone is a challenge. And for others, they just don’t want to be forced into downloading something that they’re not sure will be of benefit.

All review sites require diners to download a separate app to use the waitlist feature. So your restaurant winds up having to sell diners on someone else’s business. And if they don’t buy in you’re forced to manage their wait on your own, separate from others who have the app installed. This is inefficient and inhospitable to new guests.

One of the major benefits of NextME is that our system doesn't require, or even request, a download. Instead, we’ll simply text a link to waiting diners, and they can then view content on a web page you’ve designed. Your host stand will have the app, guests will have a seamless experience directed through the web browser of their choice. What could be simpler?

The bottom line...

You want to entertain and inform, not beg for reviews from annoyed guests. You want to maintain control over your business and use only the features that actually work for you. You want to keep costs low and features high. And you want a solution that doesn’t require guests to download yet another app they don’t actually want.

NextME offers all this and more. Why not schedule a demo today to see how our waitlist solution can work for you?


Best Brunch Las Vegas

NextME's Guide: Top 10 Brunch Spots in Las Vegas

We all know that what happens in Vegas stays in Vegas. But honestly, Vegas brunches are too good not to share! If you’re looking for some of the best brunch spots on and off the Las Vegas strip, NextME's got the goods right here.

Energetic Brunch at Eureka!

Photo Courtesy of OC Foodies
Photo Courtesy of OC Foodies

With a cozy patio, quirky decor, and handpicked house music spun by a live DJ, Eureka! Is a fun, upbeat option for brunch downtown. You’ll find them on East Fremont Street, just blocks from the Fremont Street Experience. The brunch menu features standards like steak ‘n’ eggs and chilaquiles. But be sure to try some of their delicious fried chicken topped with a jalapeño-infused maple glaze and served with a side of crispy bacon. Or order the avocado toast for a unique twist on this brunch staple (hint: chimichurri sauce). No matter what you order, be sure to try some of their handcrafted drinks, and enjoy some people watching as you munch!

Island Brunch at Kapuna Cafe

Brunch Las Vegas
Photo Courtesy of Kapuna Cafe

Sometimes you just want to get away from it all and enjoy some island vibes. If you can’t manage a trip to the tropics, go for the next best thing with brunch at Kapuna Cafe on North Decatur Blvd. From Kalbi (grilled short ribs) to Mochi Pancakes, and plenty of spam if that’s your thing, they’ve got the island flavors you’re sure to adore. Everything is cooked fresh and served up hot by amazingly friendly staff. Stop by and see why Vegas is called the ninth island!

Diner Brunch at Norm’s Diner

Photo Courtesy of Eater Vegas
Photo Courtesy of Eater Vegas

If you’re looking for an old-school diner style brunch, look no further than Norm’s Diner on S. Durango Drive. They’re proud to serve up some of the best benedicts in town, along with all sorts of breakfast and lunch staples. It’s the sort of place that attracts regulars because the food is just that good. And it ought to be. After all, Norm used to be a chef for the Las Vegas Hilton, back when Elvis played there.

Chinese and Brunch at the Northside Cafe & Chinese Kitchen

Photo Courtesy of SLS Las Vegas
Photo Courtesy of SLS Las Vegas

If you’ve ever craved a side of fried rice with your brunch entrees, we’ve got the perfect brunch spot for you! Northside Cafe & Chinese Kitchen in the SLS Las Vegas Hotel and Casino offers the best of breakfast, alongside over 40 authentic Chinese dishes. The breakfast menu is available all day and night, but the dim sum starts after 11am, so come in the late morning or early afternoon for the best selection. They’ve got dishes ranging from Caramelized Banana Pancakes to spicy Salt & Pepper Squid, with several American, Mexican, and even Italian offerings as well.

Home Cookin’ Brunch at Peg’s Glorified Ham n Eggs

Photo Courtesy of Eater Vegas
Photo Courtesy of Eater Vegas

Peg’s Glorified Ham n Eggs serves up delicious home cooked food in Henderson and Las Vegas. It may be the most extensive brunch menu you’ve ever encountered, so be sure to bring your appetite. From standard egg plates and skillets to their delicious Tex-Mex, Hawaiian, and New York Deli specials, you’re sure to find something perfect for everyone in your party. And while each person is likely to find a unique flavor to dine on, one thing will be the same for all: the food is amazing, perfectly cooked, and served by friendly staff.

Granola Brunch at Rooster Boy Cafe

Photo Courtesy of Las Vegas Weekly
Photo Courtesy of Las Vegas Weekly

The Rooster Boy Cafe on Regatta Drive in beautiful Desert Shores is the sort of friendly, neighborhood cafe where everyone feels instantly at home. They’ve got some really delightful options for all-day breakfast, including several dishes for those with dietary restrictions. But the real star of this show is their delicious breakfast bowls made with Rooster Boy’s own special blends of granola. We’re pretty sure you’re going to fall in love with the decadent tastes, but don’t worry! You can even get bags of granola to go so you can re-create your favorite bowls at home.

NYC Jewish Deli Brunch at Sadelle’s

Photo Courtesy of Food & Wine

If the York Deli scene is your passion, Sadelle’s in the Bellagio Conservatory is the place to go. They serve all day breakfast including all the usual favorites, from fried chicken to omelets to sticky buns. But their fresh, hot bagels are the real standout here. Be sure to try out the Sadelle’s Tower, with perfectly smoked salmon and luxe caviar. Looking for sweet rather than savory? Keep an eye peeled for the pastry cart with its fresh and delicious baked goods.

Craveable Healthy Brunch at SkinnyFATS

Photo Courtesy of SKINNY FATS
Photo Courtesy of SKINNY FATS

The tag line at SkinnyFATS is “Live Healthy, Live Happy” and one taste of their mouth-watering food will show you just how well they adhere to it. From chia puddings to smothered breakfast burritos, these dishes will delight just about any taste preference. This eatery features a split menu: half healthy, half decadent, and all incredibly yummy. And with four Vegas locations and an additional two in Henderson, you’re sure to have one nearby, wherever you are.

Ultimate Brunch Buffet at the Wicked Spoon

Photo Courtesy of Cosmopolitan

In a city famous for its buffet options, Bacchanal Buffet is our pick for the best brunch buffet in Vegas. Located in Caesar’s Palace, this huge food hall has everything you could possibly want in a brunch spot. The New York Post has called this one the best buffet in the country, and Thrillist says it’s “the standard against which all Las Vegas buffets are judged,” so you know this one is worth a visit. With seating for 600 in an over 25,000 square foot space, this is an enormous eatery with nine show kitchens and plenty of made-to-order dishes to choose from.

Hidden Gem Brunch at Zenaida’s Cafe

Photo Courtesy of Las Vegas Weekly

Located just off E Tropicana Ave downtown, Zenaida’s Cafe is the kind of welcoming, fun brunch spot you’d expect to draw a huge crowd. Yet it’s far enough from the action of the strip that you’ll find mostly locals here. They have all the usual brunch eats, made to perfection and delivered to your table by their friendly and helpful staff. Check out favorites like the shrimp and grits, tofu scramble, or avocado toast. And since it’s far from the glitz of the casinos, you can also get some amazing food for reasonable prices here!


Restaurants Save Time and Money with a Waitlist App

Technology is everywhere, from the smartphones we carry with us to the advanced systems in our cars, to the tech in use at places of business large and small. And the restaurant industry is no exception.

From touchscreen food and beverage dispensers that offer diners more options and a serve yourself experience, to biodiesel converters that will convert your used fryer oil to fuel delivery trucks and catering vehicles, technology is improving the way we do business. And better yet, it’s improving the bottom line of an industry with infamously tight margins.

But how, exactly, is all of this progress helping restaurateurs to save? We’ll examine how just one inexpensive bit of technology can increase profits, decrease costs, and help your restaurant run more smoothly even at the busiest of times.

Stop Seating Parties Like It’s 1999

Many eateries who don’t accept reservations are still relying on those costly, germ-ridden pager systems they’ve been using for 20 years or more. Yet these systems are pretty much the opposite of technological progress.

In addition to the sizeable cost of outfitting a restaurant with these bits of last century tech, you’re also on the hook for the expense of maintaining them, and replacement costs that can reach up to $100 per unit. Then there are the man hours spent on upkeep, searching for wayward pagers when guests get tired of waiting and just ditch them in the waiting area, and the eyesore of a blinking tower of plastic that greets your guests when they approach the host’s table.

Ditch the pagers, and instead tap into the technology that most of your diners are already carrying with them anyway. With a waitlist app like NextME, you can replace all of that outdated equipment with a single sleek and sophisticated iPad or iPhone. Plus, the app is a simple solution to implement, and new host staff can be trained and up to speed quickly for a minimum of downtime. As an added bonus, guests don’t even have to download the app to take advantage of the NextME system! They simply give the host their phone numbers, then receive SMS texts notifying them of their wait times and positions in line.

Keep Guests Engaged to Prevent Walkouts

Hosts see it daily. A party comes in, puts their name on the list, and sits down to wait. But when their turn comes and their name is called, the party is nowhere to be found. The host then has to spend valuable time trying to locate them before moving on to the next party in line. It’s a frustrating experience for all involved.

With the NextME waitlist, customers can see exactly where they are in line, along with their estimated wait times - all via SMS texts without needing to download a separate app. Additionally, they can browse the menu, check out your current specials, read reviews on your social media pages, and otherwise engage with your brand while they wait. All of this leads to 25% fewer walkouts over all. But what about those who still leave? Since guests can confirm or cancel their table when they’re told it’s ready, your host won’t have to waste time tracking down wayward parties.

Double Your Table Turns

If you could double the number of tables you could serve per hour at peak times, what would that do for your bottom line? You may be wondering how such a thing is possible, and what it has to do with waitlist apps.

Displaying digital menus to patrons while they wait can significantly cut down on the time spent at the table trying to decide what to order. And since NextME’s customer facing mobile marketing page allows you to display your menu, specials, social media, and other promotional messages to each guest on the waitlist, you can expect tables to turn much faster – up to twice as fast! For those who are counting, that means double the revenue during peak dining hours.

Keep Your Front of the House Running Smoothly

Have you even calculated how much time your hosts spend answering questions about how much longer the wait will be? Or tracking down parties who have wandered off or pagers that have been ditched in the bushes outside? As you’ve already seen, waitlist apps can help eliminate each of these time sinks to allow your hosts to focus on what really matters: hospitality. And that increased staff efficiency means more productivity with fewer FTEs, and a less stressful shift for those working peak hours.

But Does It Really Save Money?

NextME’s track record has been proven, and restaurants can attest to the effect it’s had on their customer satisfaction as well as their bottom lines. Of course, your results will vary depending on the size of your restaurant and the volume of guests you seat on a given day, but it’s not unreasonable to suggest you’ll likely save thousands. In fact, Southport Grocery & Cafe, a tiny brunch destination, saved over $2,000 by switching to NextME. And a larger chain, Lou Malnati's, saved upwards of $10,000 across their 13 locations. So the real question is, can you afford not to update your waitlist?


7 Ways to Be a Superstar Restaurant Host

So you’ve managed to land the position of the host at one of the hottest eateries in town. Go you! We know you’re going to rock this position, but in case you could use some tips, we’ve got your back!

Whether this is your first hosting job, or you’ve been at this for years, it never hurts to review the basics and figure out where you might have room to improve. Here are the down and dirty details on what it takes to really shine as a host or hostess for a restaurant.

1. Look the part.

This one starts before you even show up for work. As a host or hostess, you’re often the first person guests see when they visit a restaurant for the first time. And you’ll never get a second chance to make a first impression. This means you should always arrive for your shift well groomed, clean, and ready to go. Hair should be neat, makeup should be tasteful, and clothing should look professional. It should go without saying, but a host should never be playing with their phone, chewing gum, or eating at the host stand. Remember, you are the face of the restaurant.

2. Greet everyone who walks in the door promptly.

This should be a no-brainer, but it’s easy to get distracted when things are slow, or overwhelmed during a rush. As a host one of your main tasks is to welcome guests to your restaurant. A smile and a friendly greeting goes a long way toward making people feel welcome. This means, no matter how important whatever else you might be doing is, you stop and greet everyone. No exceptions.

3. Be organized.

There’s a lot going on at the host stand – more than most guests realize. You have a thousand things to keep track of, and during a busy shift, it may be hours before you have a chance to breathe for a moment. Keep everything organized and orderly, and you’ll find the task much easier to manage. Make sure you have all the supplies you need before your shift starts, including extras of things like pens or highlighters if you use them. Better yet, a waitlist app like NextME can make it easy to stay on top of everything digitally.

4. Honesty really is the best policy.

Never tell a guest it will be just a few minutes for a table, unless that’s actually true. Never make up an answer to a question if you’re not sure. Be realistic when relaying any type of information, and you’ll head off the kind of problems that could blow up in your face later.

5. Know your restaurant.

If you’re interacting with customers, you’re going to get questions. Lots of them. Whether it’s the phone call about special dietary restrictions, or people who just came in the door asking about special menu items or gift cards, you’re sure to get stumped now and then. Take a proactive approach and learn as much as you can about the menu and restaurant policies, and be sure to familiarize yourself with any specials or promos that are currently ongoing before you start your shift. The more you know, the easier these interactions will be.

6. Know your coworkers.

In every restaurant there are some members of the wait staff who can handle more than others. Being aware of the strengths and weaknesses of the team can make things run that much smoother. At the same time, you need to be fair when seating guests so that everyone has a chance to make some good tips. Don’t overload the best servers just because you know they can handle it. Spread the workload around and you’ll find everyone is appreciative, especially the guests!

7. Keep a good sense of humor and maintain composure.

This is probably the most important part of the job. A good host has to grin and bear it no matter what comes your way. You’ll probably deal with rude guests from time to time, but that’s just part of working with the public. Don’t take anything personally, no matter what they may say. Just laugh it off and move on. Likewise, when everything seems to be chaotic and you’ve got a million and one things on your plate, you still need to exude a sense of calm or risk spreading the chaos further. Above all, relax and take the good with the bad. You’re sure to run into plenty of both!

Ready to introduce NextME to your business? Call us at 408.909.6398 or schedule a demo from us HERE !


Table Tracking Feature - NextME Restaurant Waitlist App

We’re happy to announce that we’ve made some updates to the NextME App. We want to thank all of our existing customers for their valuable feedback as their input has gone a long way into helping us to determine new features to include. With that said, lets take a look at whats new!

After launching NextME, one of the most requested features has been the ability for hosts to easily track table numbers. The addition of table tracking as a feature allows us to offer more robust analytics and contributes to the accuracy of our quoted wait times.

Table tracking is accomplished by simply adding the table number you anticipate seating your patrons in the “Table #” field on the live waitlist.

 

 

With NextME, I never have to worry about using pagers, taking notes on what patrons look like, or shouting names over people in a loud room. I have more time to help everyone who walks in, and the customers are seated faster. Everyone wins!

Want to learn more about NextME? Head to our website to see what it’s all about! And don’t forget to check out Kuma’s Corner to get your ultimate burger fix.

Happy Waiting!