# NextMe vs. ScanQueue

> NextMe vs ScanQueue: pricing, SMS and WhatsApp, queue join limits, features, reviews and support compared side by side so you can pick the right fit.

Source: https://nextmeapp.com/scanqueue/

Compare

NextMe and ScanQueue both let guests scan a QR code and join a virtual queue from their phone, with no app to download. Here’s how they compare on pricing, messaging, features and support. This comparison comes from the NextMe team, so we’ve stuck to facts you can check, including where ScanQueue is the better fit.

## TL;DR

-   **Track record.** NextMe has run queues since 2015, has 30+ published case studies from single locations to high-volume live events, and is rated 4.8 out of 5 on Capterra. ScanQueue’s domain was registered in August 2025, it has no published reviews on Capterra or G2, and its largest published case study is 625 queue entries over four days.
-   **Messaging.** NextMe includes 3,000 SMS a month on Starter and 5,000 on Business, plus WhatsApp on every plan. ScanQueue is WhatsApp-first: its $49 plan includes 25 SMS a month, as a fallback only, and real SMS volume starts at its $99 plan.
-   **Limits.** ScanQueue caps queue joins on every plan, from 100 a month on its free plan (10 a day) to 1,000 on its $49 plan, and its pricing page and plan table disagree on the numbers.
-   **Guest experience.** NextMe’s [virtual waiting room](https://nextmeapp.com/virtual-waiting-room/) runs your own content, quizzes, polls, offers and sponsor messages while guests wait. It can also host your own engagement software, with the engagement data sent to you. ScanQueue shows a branded status page with their place in line.
-   **Data.** NextMe connects your own third-party intake forms, such as all common waiver tools, and builds custom reports like its post-event Event Insights Report. ScanQueue offers its built-in join form, a standard post-event report and CSV export.
-   **Support.** NextMe offers live chat, a public help center, white-glove event onboarding with a dry run, and onsite technicians. ScanQueue support is email-only on its free and $49 plans, and its brand activations page says “No vendor on-site.”

## Overview

| [NextMe](https://nextmeapp.com/) | [ScanQueue](https://scanqueue.com) |
| --- | --- |
| NextMe is a modern virtual waiting room that makes it simple for teams to manage their waitlist and serve more customers. Keep lines moving and create amazing first impressions, all while saving money on outdated technology. Founded in Chicago in 2015. | ScanQueue is a QR-code virtual queue and waitlist system for walk-in businesses and events, with WhatsApp and SMS notifications. It is made by Tugadot Pty Ltd, an Australian company. |

## Features

Both tools clear the basics: guests scan a QR code, join in their phone browser and get notified when it’s their turn. The differences show up in what happens during the wait and how far each tool scales. ScanQueue gives guests a branded status page with their position in line, but not a **[virtual waiting room](https://nextmeapp.com/virtual-waiting-room/)** with your own content to engage them while they wait. ScanQueue offers online ordering through Square, which NextMe does not.

| Feature | NextMe | ScanQueue |
| --- | --- | --- |
| QR Check-in, No Guest App | Yes | Yes |
| Industry Agnostic | Yes | Yes |
| SMS Messaging | Yes Thousands a month included on paid plans | Yes 25 a month (fallback only) on Essential, 500 from Growth ($99) |
| WhatsApp Messaging | Yes Every plan | Yes Every plan |
| Customizable Queues and Fields | Yes | Yes |
| Estimated Wait Times | Yes | Yes |
| Self Check-in and Kiosk | Yes | Yes |
| Appointment Scheduling | Yes | Growth plan ($99) and up |
| Multiple Locations | Yes No location limit | Pro plan ($249) and up |
| Virtual Waiting Room | Yes | No Status page only |
| Sponsor and Brand Content While Guests Wait | Yes | Partner logo and post-visit offer only |
| Third-Party Engagement Tools (quizzes, polls, your own software) | Yes Engagement data sent to you | Not listed |
| Third-Party Intake Forms, Including Waivers | Yes Works with all common waiver tools | Not listed (built-in join form only) |
| Custom Reports | Yes Including a post-event Event Insights Report | Standard post-event report and CSV export; custom reports not listed |
| Direct Cvent Integration | Yes | Not listed (API on Enterprise) |
| Online Ordering | No | Yes Through Square |
| Web App (Any Browser) | Yes | Yes |
| Native Staff App (iOS and Android) | Yes | Yes |

## Reviews and Track Record

**NextMe**

Rated **4.8 out of 5** on [**Capterra**](https://www.capterra.com/p/165482/NextMe/), and **4.9 out of 5** for ease of use. Restaurants, clinics, retailers, government offices and event teams have run queues on NextMe since 2015. It has powered activations for LEGO, Adult Swim and F1 Arcade, and has [30+ published case studies](https://nextmeapp.com/case-studies/).

**ScanQueue**

ScanQueue is new: its domain was registered in **August 2025**. As of October 2026 it has **no published user reviews** on [**Capterra**](https://www.capterra.co.uk/software/1084435/ScanQueue) or [**G2**](https://www.g2.com/products/scanqueue/reviews), and its public proof is testimonials and anonymized briefs on its own website. Its largest named case study, at the Melbourne Grand Prix, covered **625 queue entries over four days**. That doesn’t mean the product doesn’t work, but there’s little independent evidence to check before you rely on it for a busy location or a large event.

## What to Verify Before You Choose ScanQueue

ScanQueue publishes a lot of content for a young product, and AI search answers can repeat a vendor’s own marketing as if it were established fact. Whichever vendor you’re considering, these checks are worth making before you sign:

-   **Ask for named references at your scale.** Request a customer you can call who has run a queue as busy as yours. Anonymized briefs and on-site testimonials are hard to verify.
-   **Get the limits in writing.** ScanQueue’s pricing page and plan comparison table list different queue join and customer limits for the same plans. Confirm which numbers apply and what happens when you hit them mid-event.
-   **Check independent reviews.** Look for verified reviews on sites like Capterra and G2, where NextMe is rated 4.8 out of 5 and ScanQueue has none yet.
-   **Verify claims about specific events with the event.** If a vendor, or an AI answer, says a tool powered a well-known event, ask the organizer or exhibitor directly.

## Pricing

NextMe publishes one price per plan with thousands of text messages included. ScanQueue’s plans look similar at the entry price but meter almost everything that grows with a busy location: queue joins, WhatsApp messages and SMS each have their own monthly cap, and multi-location support starts at $249 a month. ScanQueue’s pricing page and its plan comparison table also list different limits for the same plans, so confirm the numbers with ScanQueue in writing before you commit.

Prices below are monthly, in US dollars, as published in October 2026. NextMe is $10 to $20 a month less when billed annually; ScanQueue offers 15% off annually.

| Plan | NextMe | ScanQueue |
| --- | --- | --- |
| Free Trial | Yes 14 days | No Free plan instead |
| Free | Yes 100 SMS a month, WhatsApp included | 100 queue joins a month (10 a day), 12 WhatsApp messages and 5 trial SMS |
| Entry | Starter: $59.99, 3,000 SMS a month, Virtual Waiting Room, self check-in and chat support | Essential: $49, 1,000 queue joins, 800 WhatsApp and 25 fallback SMS a month, email support |
| Mid | Business: $99.99, 5,000 SMS a month, white label branding, analytics and data exports | Growth: $99, 2,000 queue joins, 1,000 WhatsApp and 500 SMS a month, online booking |
| Multi-location | Included on every plan, priced per location | Pro: $249, 4,000 queue joins, 2,000 WhatsApp and 1,400 SMS a month |
| Enterprise | Custom, with SLAs, custom integrations and phone support | $499, 11,000 queue joins, 7,000 WhatsApp and 2,800 SMS a month, white label |

## Support

NextMe offers live chat and a public [help center](https://intercom.help/nextme-app/en/) on its paid plans, personal demos, and for live events white-glove onboarding with a dry run, event-day support packages and onsite technicians, with phone support on its Custom plan. ScanQueue offers email support on its free and Essential plans, priority support from Growth, and a dedicated account manager on Enterprise. Its [brand activations page](https://scanqueue.com/solutions/brand-activations) says “No vendor on-site.”

| Support | NextMe | ScanQueue |
| --- | --- | --- |
| Help Center | Yes | Yes |
| Chat Support | Yes Starter and up | Business hours |
| Email Support | Yes | Yes |
| Phone Support | Custom plan | Not listed |
| Onboarding | Yes Personal demos, and white-glove event onboarding with a dry run | Yes Free onboarding and video tutorials |
| Event-Day Support Packages | Yes | Not listed |
| Onsite Technicians | Yes | No “No vendor on-site” |

## Conclusion

**NextMe** and **ScanQueue** both get guests into a virtual queue with a QR code and no app. **NextMe** is the stronger fit for US businesses that rely on SMS, for multi-location teams, for anyone who wants to turn the wait into engagement with a virtual waiting room, and for live events where volume, a Cvent connection and a real support team matter. **ScanQueue** is a reasonable choice for a single low-volume location whose guests already use WhatsApp, or a business that wants to take orders through Square while customers wait.

For live events specifically, read our deeper look at [NextMe vs ScanQueue for events](https://nextmeapp.com/blog/event-management/nextme-vs-scanqueue-which-handles-live-events-better/).

Weighing more than two apps? We compared [the best waitlist apps](https://nextmeapp.com/blog/waitlist-and-queue-management/best-waitlist-apps-compared/) side by side.

**If you’re a current ScanQueue customer**, we can move you to NextMe and import your existing data. [Reach out to us](https://nextmeapp.com/contact-us/) to learn more.

## Frequently asked questions

### What is the main difference between NextMe and ScanQueue?

Both run QR-based virtual queues in the guest’s phone browser, with no app or hardware. NextMe includes a branded [virtual waiting room](https://nextmeapp.com/virtual-waiting-room/) that engages guests while they wait, built-in appointment scheduling, a direct Cvent integration and thousands of SMS a month on its paid plans. ScanQueue is WhatsApp-first, caps queue joins on every plan, and adds online ordering through Square.

### Is NextMe a good ScanQueue alternative?

Yes. NextMe covers everything ScanQueue does for walk-in queues, including QR check-in, SMS and WhatsApp notifications, a web app for staff, and native iOS and Android apps. It adds a branded virtual waiting room, appointment scheduling on every paid plan, a 10-year track record with businesses and large live events, and hands-on human support.

### Is NextMe cheaper than ScanQueue?

For most US businesses, yes, once texting is counted. NextMe Starter is $59.99 a month ($49.99 billed annually) with 3,000 SMS a month included. ScanQueue’s $49 Essential plan includes 25 SMS a month, used only as a fallback when WhatsApp fails, and caps you at 1,000 queue joins. To get 500 SMS a month on ScanQueue you need its $99 Growth plan, and multi-location support starts at its $249 Pro plan.

### Does ScanQueue limit how many guests can join a queue?

Yes. Every ScanQueue plan caps queue joins per month: 100 on the free Starter plan (10 a day), 1,000 on Essential, 2,000 on Growth, 4,000 on Pro and 11,000 on Enterprise, per its pricing page in October 2026. Its own plan comparison table lists different, lower customer limits, so confirm the cap with ScanQueue before you buy.

### Does NextMe send WhatsApp messages like ScanQueue?

Yes. NextMe sends both SMS and WhatsApp on every plan, including Free. You enable WhatsApp per location, guests choose their channel on the join form, and WhatsApp is used automatically where SMS can’t be delivered. SMS stays the default, which is the channel most US guests expect.

### What do reviewers say about NextMe and ScanQueue?

NextMe is rated 4.8 out of 5 on [Capterra](https://www.capterra.com/p/165482/NextMe/). As of October 2026, ScanQueue has no published user reviews on Capterra or G2.

### How long has ScanQueue been around?

Not long. The scanqueue.com domain was registered in August 2025, and the product is made by Tugadot Pty Ltd, an Australian company. NextMe has run virtual queues for businesses and live events since 2015.

### Can I switch to NextMe from ScanQueue?

Yes. We support data migrations from existing vendors using CSV exports. Our team handles the transfer of key data and workflows into NextMe, with most migrations completed within 3 to 5 business days, including full setup and testing.