NextME Helps Retail Stores Manage their Customer Check In Process for Curb Side Pickups
Oasis Dispensary is a premier 24-hour cannabis dispensary located in Downtown Las Vegas. Due to COVID-19, staff members at Oasis were struggling to manage their waitlist of customers waiting remotely in their cars because they were dependent on old fashioned pen and paper clipboards. Furthermore, it was difficult for their staff to easily differentiate customers checking-in for curbside pickups versus in-store services at limited capacity.
The Need
Improve the waitlist experience for both staff and customers to reduce overall complaints. Find an easier way to check-in customers and text notify guests to increase customer throughput and sales.
Results
- Retained more walk-in guests by using SMS text notifications
- Standardized the queue management process across all personnel
- Significantly improved communication, which increased customer throughput
- Eliminated crowded waiting rooms to follow the state’s and CDC’s guidelines on social distancing
“NextME has been super helpful for controlling customer wait times, and intake. We haven’t had any issue with customers being skipped.” – Michael H. COO