NextME Eliminates Crowded Waiting Rooms and Reduces Spread of Coronavirus
The unexpected outbreak of the novel Coronavirus (or COVID-19) pandemic took the world by surprise and left businesses, particularly many healthcare clinics, scrambling to create new processes in light of the crisis.
The Need
When Mid City Pediatrics, a physician's clinic in Louisiana, began testing for COVID-19, they needed to quickly implement new protocols to keep patients and staff as safe as possible. As part of this protocol, they began screening patients at the door, asking patients to fill out virtual paperwork via NextME, and allowing patients (particularly those who were sick) to wait in their vehicles until they received a text that it was their turn to be seen.
Results
- Eliminated crowded waiting rooms, thus reducing the spread of Coronavirus and other illnesses.
- Fully separated sick patients from well patients, thus reducing the spread of Coronavirus and other illnesses.
- Increased efficiency by using virtual paperwork and an SMS-based appointment waitlist notification system.
