FAQs for Businesses

👋 Have questions? We've got you covered.

Account Setup

Download NextME free from the App Store. Then, sign up using the name of your business, business phone number, and your email to get started right away. NO credit card needed. Need more assistance? Feel free to give us a call at (877) 639-8631.

NextME currently works with iOS devices only (iPad or iPhone). However, a new web version of NextME compatible with laptops and desktops will be coming soon (Fall 2021)! In the meantime, we recommend purchasing a refurbished iOS iPad device at a bargain from our trusted partner, Gazelle.

No need for customers to download an app! The iOS app is for businesses and organizations to manage their waitlist of guests. For your guests, they’ll receive a simple SMS text and a weblink to your custom Virtual Waiting Room. As soon as the guest is ready for service, you can send them another SMS text notification to check in.

You are required to have a stable internet connection (Wifi, cellular or hardwired) to use NextME’s app. Your guests will also need access to mobile connection service in order to receive SMS text notifications.

NextME’s pricing is determined by the total number of entries you input into the app on a monthly basis and which features you’re interested in getting started with. Need help picking the best plan that suits your needs? Give us a call at (877) 639-8631 or schedule a demo today!

In the NextME iOS app’s Settings -> Text Notifications, you can enable, disable and modify your notifications. While we recommend keeping your text message concise to 160 characters, you can include up to 500 characters per text.

One of our support specialists can help you set up your premium self service features so you can get the most out of our platform. Please give us a ring at (877) 639-8631 or email us at [email protected].

Here are NextME’s PDF Guidelines on how to submit your design assets and respective URLs. At this time, we will need a 2 business day notice to deploy your marketing assets on your custom VWR.

Yes. NextME’s Standard Plan provides the option to co brand your logo with NextME while our Pro and Enterprise Plan includes white label branding. After you enroll into a plan, one of our support specialists will reach out to you directly to help you with onboarding.

We’re happy to help you upgrade and set up your premium features so you can get the most out of our platform. Please give us a ring at (877) 639-8631 or email us at [email protected].

We’ll be happy to send you a training guide to help you get started. Please email us at [email protected].

Emails can sometimes be filtered by certain email services. If you don’t see NextME’s email in your inbox, please try checking your spam or junk folder. If you don’t see our email in either folders, please give us a call at (877) 639-8631 EXT 1.

You can reset your password using the “Forgot Password” option found on the “Sign In” page of the NextME app. Input your registered phone number into the forgot password field and you will then receive your reset password link via email versus an SMS text message. If you don’t see the email verification link in your inbox, check your spam or junk folder.

Billing

NextME is free for up to 100 entries per month with limited features. After 100 entries, we charge a monthly subscription with no long term contracts. Here are our flexible monthly and annual pricing plans.

Yes we can offer a one time license fee. For more info, please contact us at (877) 639-8631 or you can email us [email protected].

Yes. We offer flexible month to month pricing plans with no long term contracts.

Yes. We offer custom enterprise plans that include discounted rates. Give us a call directly at (877) 639-8631.

Please give us a call at (877) 639-8631 or submit a request here.

Advance Bookings

At this time, your guests will need to contact your business in order to book an appointment.

Yes they can! Customers can check-in and join the waitlist on their own using our self service QR code, kiosk or online widget that you can embed to your website.

Support

At the moment, we can only send outbound SMS messages to North American and European phone numbers.

 We are happy to help! Please contact us at (877) 639-8631 or you can email us [email protected].

NextME encrypts all of our data at rest and we do not sell your guest information to third parties. For more information on our security and consumer privacy practices, please reach out to us at [email protected].

Troubleshooting

You need to be connected to a strong WIFI connection to use NextME. If the connection goes out, you can still access your waitlist and your guests phone numbers. We recommend calling each guest to check in similar to how you would using pen and paper.

Try closing out of the app by double tapping the device’s home screen button and swiping up out of the app. Then try reopening the app to restart. If the app continues to freeze, check your internet connection to make sure it’s strong and stable. If the app continues to freeze, please reach out to us directly at (877) 639-8631.

Closing out the app for any reason will not lose any info.