Waitlist Technology Helps Businesses Reopen Successfully

Mobile Waitlist Apps Help Businesses Thrive in a New Economy

Waitlist Technology Helps Businesses Reopen Successfully - NextME Virtual Waitlist App

There is light at the end of the global pandemic now that vaccinations are being rapidly administered worldwide. And this means businesses are chomping at the bit to reopen in a safe and efficient manner. As spring and the ease of COVID-19 restrictions provide a sense of economic rejuvenation, retail shopping and in-person events will be in high demand. Adjusting to a new normal is to be expected, and adaptive technologies that offer innovative appointment, waitlist, and queue management systems are making it safer and easier to do so.

Some challenges businesses and event organizers are facing include: 

  • Long wait times creating overcrowded areas
  • Customers and local residents complaining about long lines
  • Staff feeling overwhelmed with managing the influx of people
  • Issues managing the higher demand in a fair and orderly fashion
  • Challenges communicating with guests before and during events
  • High call volumes about wait times and the customer check-in process 

NextME virtual waitlist app offers customized solutions to help mitigate and manage these challenges. Their schedule, waitlist, and queue management software provides businesses with innovative solutions that either drastically reduce or eliminate physical lines so that customers feel safer on the premises. They also provide the staff with relevant and useful information so they can create a real-time strategy in managing a higher demand. Popfancy, a boutique creamery and catering business that is famous for their “Fan-Cafe” pop-up events, is a prime example of how NextME can help businesses and events thrive.

Pop-Up Event Benefits From Mobile Waitlist App 

Popfancy hosts booths at Houston’s largest city-wide festivals, fundraisers, trade shows, and events. Their “Fan Cafe” pop-up events focus on niche themes, such as gaming and anime. With their offering of all-natural, ice-cold, healthy desserts in a smattering of gourmet flavor combinations, their popularity has been growing exponentially. With explosive popularity growth comes increasing queues and wait times. In fact, Pop Fancy's last event (before implementing NextME) had lines with wait times of up to 5 hours, which is incredible! To assuage the excessive wait time issue, Popfancy started utilizing stand-by admission software that promotes a virtual line and waiting room. Here's how it works...

Stand-By Admissions Helps Mitigate 5 Hour Wait Times

Waitlist Technology Helps Businesses Reopen Successfully - NextME Virtual Waitlist App - Popfancy Pop-up Events

NextMe helped Fan Cafe pop-up events implement a Stand-By Admissions process that drastically reduced their lines. This, in turn, boosted customer morale, built brand loyalty, eliminated neighborhood complaints, and maintained overall sales. The Stand-By Admissions process is simple and guarantees entrance via an advance reservations line on the event site, or the ability to join a free “virtual standy-by line” on event day. 

Here’s how it works:  

Step 1: Virtual Line opens at 12 PM on Event Day. Attendees visit their website to book a reservation for 1-10 people, join the standy-by admission waitlist, or follow the link provided in their Instagram stories for the most current updates on walk-ins.

Step 2: Once guests are within the queue, they have the freedom to mingle, converse with friends, or do whatever they please as they monitor their position in line via the VWR (Virtual Waiting Room) on their phones via any web browser. There’s no need to download a separate mobile app for use. 

Step 3: Guests receive a text alert and have 1 hour to check in at that time. 

Please note the check in time can be altered to suit your particular businesses’ needs.

The results of implementing this technology were outstanding:

  • 95% positive feedback from the customer base, and 
  • Total sales from the event matching their previous event, which had 2x the number of guests!

Popfancy owner, Chris Doan commented, “This was a total 180 from completely chaotic to smooth. Helped us pace everything out perfectly. Very chill compared to the last event. Very user-friendly. Oh, and we definitely kept up with demand.”

Waitlist Technology Helps Businesses Reopen Successfully - NextME Virtual Waitlist App - Popfancy Implements NextME to Reduce Long Lines

How NextMe’s Virtual Waitlist App Can Help Your Business or Event Business

Things have been closed for over a year and people are ready to do just about anything to return to normalcy. Consumers are looking for ways they can re-engage with the businesses they love and trust, whereby businesses are seeking innovative solutions for how to reopen safely and successfully. As COVID-19 restrictions are lifted, retail businesses and events are benefiting from the addition or modernization of their outdated waitlist system, and Popfancy is a prime example.

At NextME, we’ve taken our software one step further than reservation platforms. Our virtual waitlist system is a new category of service that helps organizations stay connected to their customers at all times, thus increasing customer retention and overall satisfaction. Beyond helping eliminate long lines that deter and irritate your clientele, you can improve your customers’ experiences by providing important information as it relates to your establishment. It’s a win-win for everyone.

If you’re interested in learning how NextME’s virtual tools can streamline your business operations in a safe and efficient manner, follow this link to contact us. Together we can tackle the challenges associated with reopening your business or event.


Appointment Booking Apps Give Solutions for COVID Vaccination: NextME Virtual Queue App

Appointment Booking Apps Give Solutions for COVID Vaccination

NextME Appointment Queue Helps the Healthcare Industry in Time of Need

Appointment Queue Helps the Healthcare Industry in Time of Need

To say that COVID-19 has changed the landscape of our local and global economies is an understatement, especially when it comes to the healthcare industry and our desperate need for innovative technologies. Governments, scientists, pharmaceutical companies, and healthcare sectors of all types have been scrambling for over a year to bring this pandemic to an end. Their focus was first and foremost on the successful creation of a safe and effective vaccination. Now that this has been accomplished, we are turning all of our attention towards how to allocate and distribute limited supplies in a timely and efficient manner to billions of people. 

Providers are currently administering about 1.67 million doses per day according to the Center for Disease Control and Prevention. At the current pace, authorities are projecting that about half of the U.S. population will be at least partially vaccinated by the end of June, and nearly all by mid-November. To help accelerate these efforts, state and local health departments are turning to online appointment scheduling apps and communication software to help them scale up distribution. 

For instance, New York State’s Am I Eligible site provides an online eligibility form prior to being able to book an appointment. Once pre-approved, the website’s system allows for a limited number of appointments, whereby once they are filled, people go into a virtual “waiting room” that holds their place in line on a first-come, first-served basis. With an increase in traffic, the site has experienced some challenges, however it is dramatically helping healthcare units plan distributions, mitigate crowds, and keep people safe so they can administer COVID vaccinations more efficiently. 

Online Apps & Virtual Waiting Rooms Promote Positive Response 

NextME Virtual Waitlist App: Online Apps & Virtual Waiting Rooms Promote Positive Response 

Scheduling COVID-19 vaccinations has caused a sense of panic for many Americans, especially those within the eligible 65+ age category that are not as tech savvy as younger generations. Senior Living Homes, mobile medical units, hospitals, and pharmacies that are distributing the vaccine are looking for quick and viable solutions to help streamline the process so that more people can gain access to the vaccine. Beyond crowd control and/or managing long term waitlists, they are looking for ways to communicate real-time information in the easiest way possible so that:

  1. Patients are knowledgeable about what they need to do prior to their appointment.
  2. Upon a virtual check-in, they receive and are able to fill out important medical forms online.
  3. There is a virtual “waiting room” that communicates real time status so that patients stay informed as to where they are in line.
  4. In case of a no-show, the time sensitive vaccines are not wasted as the missed appointment can immediately be filled by an applicant within the virtual “waiting room.” 

Socioeconomic status and age, as they relate to access and/or a familiarity with online apps, have added to the fear that many Americans are already experiencing. In response, friends, family members, and volunteers across the U.S. are offering their time and services to provide more equal opportunity. For instance, Massachusetts Governor Charlie Baker opened call centers to help seniors book vaccine appointments, and in Seattle 17-year-old Arin Jaff began offering help to his immediate community after watching his grandparents struggle. These types of response are both palpable and necessary to achieve timely results that will save lives.  

Today’s Queue Solutions Require a Timely Exchange of Information

Information is incredibly valuable when it comes to booking a vaccination appointment, especially in regards to availability, eligibility, and real time status for long term waitlists. NextME’s appointment booking app is working to make the process as easy as possible for everyone involved, meaning both clients and the public. Their products integrate with other software platforms so that organizations are not required to revamp their entire system in order to receive the benefits of the additional services.  

Below is a high level overview of how NextME can work with other software platforms (without a deep integration) to manage long term waitlists. 

Step 1: Depending on how many vaccines are available, the NextME Administer is able to send out a mass email or text reminder using their preferred appointment software or it informs the contact list to come in on any given day as a walk-in during the hours of operation. 

Step 2: If a patient has an appointment, the administrator can drop NextME's URL into their custom SMS text reminders of their upcoming appointments for patients to check-in once they arrive to their parking lot. 

Step 3: NextME administrator will then see their patients' info populate into their mobile app as they arrive and can swipe and notify each patient to check in. 

NextME’s additional features that make the process even easier include: 

  • Check in QR Codes that walk-in patients can utilize.
  • Leverage our queue filter feature to help administrators triage patients according to their reason for visit
  • A “Geo-Fence” that enables the Client to control the distance a patient has to be from their vaccination site before they can check-in. 
  • The ability to control scheduled hours as to when self check-in forms are available to the public.

How NextMe’s Technology Can Help Mainstream Vaccination Distributions

NextME Virtual Waitlist App: How NextMe’s Technology Can Help Mainstream Vaccination DistributionsAt NextME, we’ve taken our software one step further than reservation platforms. Our virtual waitlist software is a new category of service that helps organizations stay connected to their patients at all times, thus enabling more accurate scheduling processes for long-term waitlists. Beyond helping eliminate crowded waiting rooms, you can improve your customers’ experiences and provide them with important information as it relates to their healthcare.

Our SMS-based technology also provides a simpler solution for less-connected and less-tech savvy populations, such as people aged 65+ and those of lower socioeconomic status. According to 2019 Pew studies, more than 85% of people aged 65+ and 70% of households who make less than $30,000 per year own cell phones. This outpaces the number of people within the above demographic ranges that own computers or have broadband internet access. Unlike most vaccine administration sites and technologies, NextME requires only that patients have a cell phone number that can receive SMS messages in order to join and receive notifications about their place in the waitlist. 

The healthcare industry needs high-level solutions that will enable facilities to widely distribute as many vaccines as possible in an organized and fair manner. Online appointment scheduling and virtual waitlists aim to do precisely that. If you’re interested in learning how NextME’s virtual tools can streamline operations in a safe and efficient manner at your senior living home, mobile medical unit, hospital, and/or pharmacy, follow this link to contact us. Together we can make a difference in the well-being of our global communities.


Too many Delivery Drivers at your restaurant's door? There’s an easy fix.

How Waitlist Management Apps and Virtual Waiting Rooms Help Delivery Run Seamlessly

Overwhelmed with Third Party Delivery Apps?

You’re not alone. Even Restaurant Week is takeout-only this year. The push for delivery was starting to emerge pre-pandemic but this last year has accelerated that pace significantly. This increased demand for delivery has created a third-party delivery company boom. And created a new set of challenges for the restaurant industry.

Without getting into commission fees, the increased demand for delivery apps has made the pickup process increasingly hard for restaurants to manage. There are over 10 (and counting) major delivery apps out there. If a restaurant is accepting orders (willingly or not) from these companies, several delivery drivers from different companies are often coming by at peak hours to pick up orders. 

How can you manage this chaos?  

Restaurants and tech companies (not the delivery app ones) are finding creative solutions to adapt to this new environment. Waitlist management apps have come out with new features like Self Check-In options and Virtual Waiting Rooms . These awesome features, however, are primarily used to manage the customer intake process. Self-Check-In features provide safe and easy options for the guest to check in. And Virtual Waiting Rooms keep guests informed and engaged during their wait. Both reduce negative reviews, build brand image and most importantly, increase efficiency. Can Self Check-Ins and Virtual Waiting Rooms be used with delivery drivers, you ask?

It’s Simple: Use NextME’s waitlist management app for your delivery drivers.

Step 1. Delivery drivers check themselves in when they arrive for the order using either a QR code posted outside or by clicking on a simple link sent to them in the automated message through the third party delivery app.

Step 2. They fill out your custom intake form, including their mobile number, third party delivery company, order number, or anything else you would like to include.

Step 3. Delivery drivers wait in their cars instead of in a cluster around your door. While they wait, they enter your Virtual Waiting Room, learning about your pickup processes and are updated of their spot in line. 

Step 4. Once the order is ready, the driver is simply notified with a second text to come pick up their order. 

And using NextME’s filtering features, you can separate your delivery drivers by company into separate queues for better organization. You can even add “order number” and “customer name” fields into the custom intake form to maximize your pickup process. At last, your staff can breathe a sigh of relief. 

A Solution for Restaurants Big and Small

NextME’s waitlist system is being used to manage delivery drivers at restaurants big and small across North America. A Jet's Pizza Franchise, located in Ohio, recently implemented NextME at their business. Since then, they have effectively organized and streamlined their pickup process. Request a demo or give us a call at (877) 639-8631 for more info!


Small Business Spotlight - Gaslight Diner

Most of the restaurants we love are small businesses. And the Covid pandemic has created a ton of problems for the restaurant industry this year. With some restaurants proving to be less-than ideal for this new culinary landscape, experienced restaurateurs have shifted their focus, rebranded, and incorporated tech to better meet the needs of their customers. In the case of Seth Boone and his team in Louisville, they did just that.  

With a retro diner aesthetic and a savvy online presence, Gaslight Diner opened in mid-November to better meet the breakfast-food cravings of their neighborhood. And they’re serious about engaging with their community. Seth Boone has placed a strong emphasis on customer relations and service throughout Gaslight. For one, he’s made checking-in as easy as possible for his guests. After placing NextMe’s Widget on his site, Seth’s customers don’t have to wait in line or out in the cold Louisville winters. His guests can now check-in and wait for their table in their cars. They can even take a nice, socially-distant walk around town while they wait. It doesn’t really matter where they go. What matters is his guests don’t have to wait in line. And that is something that customers remember. 

 

Always building on their customer base, Gaslight uses NextMe’s Virtual Waiting room to boost and drive engagement. While waiting for a table, guests can now browse their updated menus, promotions and visit their social media. They’re also updated with their spot in line so everyone stays calm and collected. 

If you dine at Gaslight Diner (which we hope you do if you’re ever in the great city of Louisville), you can enjoy a virtual check in experience compliments of NextME (and Seth).