# NextMe Helps Lou Malnati's Save Money and Retain More Customers

> Learn how NextMe helped Lou Malnati’s retain more customers and save upwards of $10K by replacing outdated pagers across 15 locations.

Source: https://nextmeapp.com/case-studies/lou-malnatis/

[Case studies](https://nextmeapp.com/case-studies/) · [Restaurants](https://nextmeapp.com/case-studies/?industry=restaurants)

Lou Malnati's is an iconic and beloved pizza chain in Chicago, known for its deep dish and service worthy of a 2-hour wait.

![Lou Malnati's](https://nextmeapp.com/_astro/lou-malnatis-pizzeria.dGyjfw4X_W2WW1.webp)

-   **Lou Malnati's** Client
-   **Restaurants** Industry
-   **September 15, 2023** Updated

Key outcomes

-   **35%** increase in customer retention
-   **$10K** instant savings over previous solution
-   **30–60m** extension of peak hours

## The challenge

Historically known for providing food service that’s worthy of a 2-hour wait, Lou Malnati’s realized that expanding their business with a similar formula doesn’t scale well. After opening up additional locations, they needed to ensure the same exceptional service while increasing the amount of dedicated diners at each new location.

## The solution

Lou Malnati’s replaced the pagers it handed out to waiting diners with the NextMe app. Diners join the waitlist and get a text when their table is ready, so there’s no hardware to hand out, collect or replace.

## The results

Lou Malnati’s shifted away from old technology and immediately saved upwards of $10,000 big ones by replacing the outdated waiting pagers with the NextMe app across all of their applicable 15 locations. While severing ties with expensive pagers, Lou Malnati’s retained more business with NextMe’s technology. The increased retention of customers extended peak hours by an additional 30 to 60 minutes.

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